SWEAT LAB STUDIO — TERMS & CONDITIONS

PART B — PAYMENTS, MEMBERSHIPS & CANCELLATIONS

13. Pricing & Payment

13.1. All prices are in Australian dollars (AUD) and are inclusive of GST where applicable.

13.2. Sweat Lab Studio reserves the right to vary pricing at any time. Current pricing is displayed on the Mind Body platform. Direct Debit Members will be given a minimum of 2 weeks' written notice of any changes to their recurring Membership rate.

13.3. Payment is required at the time of booking unless otherwise agreed. All transactions are processed securely through Mind Body.

13.4. Continued use of our services following a pricing change constitutes acceptance of the updated pricing.

14. Pricing Options

14.1.(a) Casual (Drop-In): A single Class purchased on a per-session basis. No commitment required.

14.1.(b) Class Packs: Pre-purchased bundles of Classes available in various pack sizes. Each pack has an expiry period from the date of purchase, which varies depending on the pack size and is clearly displayed at the time of purchase on the Mind Body platform.

14.1.(c) Direct Debit Membership: A recurring weekly or fortnightly Membership automatically debited from your nominated payment method.

15. Direct Debit Memberships

15.1. By entering into a Direct Debit Membership, you authorise Sweat Lab Studio to debit your nominated payment method on a recurring weekly or fortnightly basis.

15.2. You agree that:

(a) payments will be debited automatically on your scheduled billing date;

(b) it is your responsibility to ensure sufficient funds are available on your billing date;

(c) failed payments may incur a dishonour fee charged by your financial institution; and

(d) Sweat Lab Studio reserves the right to suspend your Membership access until any outstanding payments are resolved.

15.3. Membership credits are non-refundable and cannot be transferred to another person.

16. Membership Cancellation

16.1. To cancel your Direct Debit Membership, written notice of a minimum of 2 weeks is required. Notice must be submitted via email or through the Mind Body platform.

16.2. Debits that fall within the 2-week notice period will proceed as scheduled and are non-refundable.

16.3. Your Membership will only cease once Sweat Lab Studio confirms receipt of your written cancellation notice. Until then, you will remain liable for ongoing payments.

16.4. Verbal cancellations or cancellations via third parties will not be accepted.

17. Membership Freezes

17.1. Members may request to freeze their Direct Debit Membership for personal reasons, including travel, illness, injury, or other life circumstances.

17.2. To request a freeze:

(a) requests must be submitted in writing via email or through the Mind Body platform with reasonable notice prior to your next billing date; and

(b) freeze duration and any applicable conditions will be confirmed at the time of your request.

17.3. Debits already processed prior to a confirmed freeze are non-refundable.

17.4. Membership credits do not accumulate or roll over during a freeze period.

17.5. Sweat Lab Studio reserves the right to approve or deny freeze requests at its discretion and to set a maximum freeze duration per calendar year.

18. Class Packs

18.1. Class Pack Fees must be paid in full at the time of purchase.

18.2. Class Packs are non-refundable and non-transferable to another person.

18.3. Each Class Pack has an expiry period from the date of purchase, which varies depending on the pack size and is displayed at the time of purchase on the Mind Body platform.

18.4. Your Class Pack will expire once all Classes have been used or the expiry period has lapsed, whichever is sooner. Unused credits that expire will be forfeited without refund.

19. Late Cancellation & No-Show Policy

19.1. Classes must be cancelled at least 9 hours prior to the scheduled Class start time to avoid a penalty.

19.2. Cancellations made within 9 hours of Class, or failure to attend a booked Class without cancellation (no-show), will incur a $20 fee charged to your account, regardless of your pricing option.

19.3. Class Pack credits will not be refunded for late cancellations or no-shows.

19.4. The $20 fee will be charged to your payment method on file in Mind Body.

19.5. We understand that unforeseen circumstances arise from time to time. If you believe your late cancellation or no-show was due to exceptional circumstances, please contact us directly. Any waiver of fees is at the sole discretion of Sweat Lab Studio.

20. Waitlist

20.1. If a Class is full, you may join the waitlist via Mind Body.

20.2. If a spot becomes available, you will be automatically added to the Class and notified. It is your responsibility to monitor your notifications.

20.3. Standard late cancellation and no-show policies apply once you have been moved from the waitlist into a Class.

21. Refunds

21.1. All purchases, including casual drop-ins, Class Packs, and Membership payments, are non-refundable, except where required by Australian Consumer Law.

21.2. If you believe you are entitled to a refund under Australian Consumer Law, please contact us directly to discuss your circumstances.

22. Termination of Membership by Sweat Lab Studio

22.1. Sweat Lab Studio may terminate your Membership in any of the following circumstances:

(a) you fail to comply with any of these Terms and Conditions;

(b) your Direct Debit account is in arrears and you fail to resolve the debt after reasonable notice;

(c) we reasonably believe you have acted in an unsafe manner or engaged in conduct that infringes on the health, safety, or wellbeing of other Clients or Staff; or

(d) to protect the health and safety of you or other Clients.

23. General Provisions

23.1. These Terms and Conditions constitute the entire agreement between the Client and Sweat Lab Studio relating to the subject matter herein and supersede any previous agreements, whether written or oral.

23.2. If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision will be ineffective to the extent of the invalidity without affecting the remaining provisions.

23.3. All notices under these Terms and Conditions must be in writing and delivered by email or post to the relevant party's address.

23.4. A Client may not assign any right under these Terms and Conditions without the prior written consent of Sweat Lab Studio.

23.5. Nothing in these Terms and Conditions creates an employment, agency, partnership, or joint venture relationship between Sweat Lab Studio and any Client.

Last updated: May 2026

This document forms Part B of the Sweat Lab Studio Terms & Conditions. For general studio use, refer to Part A.